Principal Software Engineer
Jan 2026 – Present
Spok — Remote
- Promoted to Principal Engineer; continuing to lead architecture and delivery for the real-time telephony and contact center platform.
About
Senior backend engineer with deep expertise in real-time, highly available systems and telephony/contact center platforms. Proven technical lead for complex, multi-phase initiatives — owning system design through production operations. Specialized in C#/.NET, distributed integrations, and building fault-tolerant services where latency, resiliency, and correctness are non-negotiable.
Experience
Software Engineer III
2022 – Jan 2026
Spok — Remote
- Lead backend development for a real-time, highly available telephony and contact center platform, integrating with 8 upstream PBX/contact center vendors across ~16 services and interfaces under strict latency and reliability requirements.
- Own architecture and implementation of distributed C#/.NET services, designing for fault tolerance, graceful degradation, and zero-downtime deployments in production environments.
- Serve as technical lead for a major, multi-phase backend initiative, guiding architecture, implementation, and delivery for a cross-functional team of 8–10 spanning engineering, QA, product, documentation, and leadership.
- Design and maintain complex event-driven integrations, coordinating real-time vendor events into 3 downstream internal products while ensuring data consistency, correctness, and platform stability.
- Partner with product and stakeholders to translate ambiguous requirements into scalable, maintainable system designs, balancing delivery speed with long-term platform health.
- Drive production readiness standards including observability, alerting, documentation, and operational runbooks to improve reliability and on-call effectiveness.
- Mentor junior engineers and onboard new hires through code reviews, pairing, and architectural guidance, raising overall code quality and team velocity.
- Contribute to engineering standards and best practices that support platform scalability, resilience, and operational excellence.
Development Engineer
2015 – 2022
CTIPath
- Designed, developed, and supported high-availability backend systems for enterprise Cisco Contact Center platforms in customer-facing production environments.
- Built custom IVR and call routing applications using Cisco ICM scripting and CVP Call Studio (VXML), integrating business logic, APIs, and external systems.
- Developed web-based applications and agent desktop extensions for Cisco Finesse using JavaScript, HTML, and CSS to improve agent workflows and operational efficiency.
- Implemented custom reporting and analytics for Cisco CUCM and contact center platforms using SQL, delivering actionable operational and business insights.
- Performed deep production support and root cause analysis across application, telephony, and network layers, resolving performance and stability issues.
- Contributed to architecture and feature development for CTIPath’s monitoring, alerting, and observability platform, enabling proactive outage detection and faster recovery.
- Collaborated in an Agile environment with engineers, customers, and partners to deliver production-ready, maintainable solutions.
Skills
Primary
Languages
Frameworks & Platforms
Tools
Education & Certifications
Bachelor of Science in Computer Science
May 2017
Florida State University
Minor in Mathematics · Golden Key International Honour Society
Associate of Arts
May 2012
Palm Beach State College
ITIL Foundation Certificate in IT Service Management
Aug 2015
EXIN